General Terms & Conditions

Information on our website

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We try our best to make sure that all information on our website, including descriptions of our products and listed prices are accurate at all times. However, if we do make a mistake we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order we’ll do our best to let you know.

When browsing our website the colours of products may vary depending on a few factors your display settings.

Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.

We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.

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Product availability

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All products are subject to availability and so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products through Pawmat.co.uk Online either temporarily or permanently.

We will not be liable for any losses you sustain as a result of updating or modifying our website.

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Security

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Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, you should contact us.

Eligibility to order products
You can only purchase from Pawmat.co.uk Online if you are aged 18. You will need an active email address and a telephone number so that we can easily contact you.

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Placing your order

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Your order counts as an offer to purchase goods from us.

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Order acceptance

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Acceptance of your order will take place when we despatch the product(s) to you. Until we despatch the product(s), no contract will have been formed between us.

Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse your order we will let you know as soon as reasonably possible.

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Payment

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We accept all major credit and debit cards that you may have, including VISA and Mastercard. We also accept, Apple Pay and PayPal payments.

We will take payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 7 days.

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Pricing

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The product prices shown do include the delivery fee.

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Online

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Not all promotions that are offered by Pawmat.co.uk Online will be available in-store, and vice versa. We reserve the right to adjust prices, products and special offers at our discretion.

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Pricing errors

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If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.

If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.

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Any cancelled orders will be refunded within 7 days of notice of the cancellation.

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Delivery general terms

About these terms and conditions

 

We sub-contract our delivery service to trusted transport service providers, however, we’ll always remain responsible for the performance of the delivery service, subject to the terms and conditions below.

These terms are issued by Pawmat.co.uk of The Beeches Beech Avenue Ravenstone LE672AD 

These terms and conditions are subject to change from time to time, please check these before making any purchase.

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Delivery charges

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Delivery in the UK  is included in the price. Outside the UK delivery cost are stated at the point of sale.

Please note the delivery prices detailed in any Pwmat.co.uk printed material are subject to change.

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Online delivery dates

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Parcel deliveries will be despatched within 3 working days. For parcel and truck deliveries, we will strive to deliver your order within 10 days of the order date unless otherwise agreed between us.  

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Our liability

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We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control. We will not be responsible for any stolen goods after the handover of goods between the customer and the delivery driver.

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Important information

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We will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by informing you in writing.

You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own. 

 

Damaged items

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If items within the packaging are faulty or damaged, please us immediatly will seek to resolve this. Please keep any damaged products so that we can inspect them at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you the full amount you have paid for the product(s) together with any relevant delivery charges.

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Privacy 

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Our Privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by Pawmat.co.uk. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data. 

For the purposes of the Data Protection Act 2018 and any future amendments or subsequent legislation, pawmat.co.uk is the “Data Controller”. 

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Governing law and Jurisdiction

 

These terms are governed by English law and the courts of England have exclusive jurisdiction. Nothing in these terms affects your statutory rights.

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Returns and Cancellation

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You can return new and unused product(s) within 7 days of making your purchase, subject to the limitations set out in these Terms and Conditions. Pawmat.co.uk will provide a refund for product(s) returned with the original proof of purchase, in new and unused condition and with the original packaging. You are responsible for any costs incurred in the returning of the product(s) unless the product is faulty or not as described. Pawmat.co.uk will refund the price paid for the goods via the original payment method.

A refund may be refused, or the value of the refund reduced if the product(s) are not able to be sold at full retail value as a result of you handling the product(s) in such a way that the product(s) are no longer saleable at full retail value. Pawmat.co.uk at its sole discretion, may reduce your refund to reflect any reduction in the retail value of the goods. Any refund and reduction will be proportionate to the retail value of the product(s) in the condition returned.

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Exclusions

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There are certain circumstances, where at our sole discretion we are not able to accept returns, cancel orders or offer a refund unless the product(s) is faulty (or unless there is any other breach of your statutory rights). These exclusions are as follows:
 

• where you do not have proof of purchase;

• where the product(s) are returned without full packaging;

where the product(s) are not returned in a saleable condition; 

 

 

Product review

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Thanks for your feedback! 

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Please note that by submitting a review to our website you will be deemed to have accepted these terms and conditions.

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General

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We display both positive and negative reviews but all content is moderated to ensure it is appropriate for publication on our website. This means that after you submit your review it will not immediately appear on our website. We reserve the right to accept or reject any product review submitted to us and we may edit the length and/or content of any review as we see fit.

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You agree that you will not submit any content:

• That is false, inaccurate, misleading, defamatory, libellous, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, abusive, fraudulent or otherwise objectionable;

• That infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;

• For which you were compensated or granted any consideration by any third party;

• That violates any local, national or international law;

• That references other companies or websites;

• That contains any computer viruses, worms or other potentially damaging computer programmes or files;

• That includes unsolicited promotions, mass mailings or spamming, political campaigning, advertising or solicitations;

• That includes the personal information of any third party.

Once your review has been submitted you will not be able to edit it. If you would like to have your review removed from our website, please contact us.

We are currently unable to publish reviews that are not written in English.

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Personal information

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To make sure your review can be published, please do not include any personal information including your full name, contact details or email address.

In order to comply with the law, to protect our systems and customers, or to ensure the integrity and operation of our business and systems, we may access and disclose any information we consider to be necessary or appropriate, including, without limitation, user profile information, IP address and posted reviews. Please refer to our Privacy policy for further information.

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Customer service issues and safety concerns

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Please do not use your review to report customer service issues or safety concerns. You can contact us directly. 

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Ownership of content

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By submitting a review you grant Pawmat.co.uk and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, transferable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display such review throughout the world in any media without compensation to you. You acknowledge that we may choose to provide attribution of your comment or review at our discretion. 

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Our liability to you

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Although we will do our best to moderate all reviews posted, we assume no liability for any reviews posted, stored or uploaded by you or any third party. We will not be held liable for any loss incurred by you as a result of a review published on our website.

Our liability

Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through Pawmat.co.uk, provided that we take reasonable care when we deliver the goods to you.

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Where you buy as a consumer, these general terms and conditions and the returns policy will not affect your rights under law which cannot be otherwise excluded. For more information contact your local Citizens Advice Bureau.

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Waiver

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If you breach these terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions or Returns policy.

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Privacy

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Our privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by Pawmat.co.uk. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 2018 and any future amendments or subsequent legislation, Pawmat.co.uk is the “Data Controller”.

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Disputes

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In the event you have a complaint regarding a product purchased from Pawmat.co.uk, please contact karltoogood@gmail.com 

In the unlikely event that our team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to RetailADR (previously 'The Retail Ombudsman'), which is a certified Alternative Dispute Resolution provider. 

Address: RetailADR, 12 – 14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW

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Phone: 0203 540 8063

Web: https://www.cdrl.org.uk/retail-adr/

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Governing Law

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If you are a consumer, please note that these general terms and conditions, their subject matter and formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these general terms and conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.